Category Archives: Computers

Time Is Running Out – Windows XP

As many, if not most, Windows computer users are aware support for Windows XP is fast approaching – April 8th to be exact.

Windows XP End

At this late stage one can only wonder what threats emerge for those customers still running Windows XP after April 8th?

We are very pleased that the majority of GJ’s Computer Services customers, particularly our SMB clients, have over the past couple of years updated their Windows machines to mainly Windows 7, but also Windows 8/8.1. Those that have not are planning to do so and are mainly home users.

Today Microsoft, in partnership with LapLink, announced a free data migration tool for Windows XP users, which will copy files & settings from the Windows XP Computer to a new device running Windows 7, Windows 8 or Windows 8.1. The tool called PCmover Express for Windows XP will be available for download later this week from http://gjscomp.com/1ktThdI.

Lastly, from March 8th Windows XP (Home & Professional) editions who receive Windows updates automatically will also start receiving notifications via the Screen Desktop informing them of the end of Windows XP Support on April 8th.

If you are unsure of what Windows Operating System you are running you can visit http://gjscomp.com/1gOp7fI to check.

If you are looking to upgrade your ‘old’ Windows XP machine or upgrading any Windows computers Geejay can purchase machines for you as well as migrate your data and settings.

Google Helpouts – updated

I have been trying to obtain a Google Helpouts Invitation Code for some months now and I received mine today.

Google Helpouts

To begin with What is Google Helpouts? It is assistance using live video. Check this link for more information http://bit.ly/17WGnAr.

Although the Live Video Concept is not new, it seems to me for a lot of businesses having a listing (be it free or paid) is something they should consider.

You must have a Google+ Account to offer Helpouts. You can register to receive an invitation code via http://bit.ly/1aH4Eoa, Click on Green coloured “Give Your own Helpouts” and Request a code (below the Enter Invitation Code Box).

Once you receive your invitation code via email in the Capitalised Alpha-Numeric Format XXXX-XXXX-XXXX-XXXX copy and paste it and follow the instructions to Create your First Listing.

Google Helpouts Signup 1

Google Helpouts Signup 2

Once you have filled in the required details, add a photo of yourself or a logo, Preview and Submit.

During the process you will also be prompted (if it is a Paid, rather than a Free Listing) to confirm your login details and create a Google Wallet Account (if you do not already have one). This is where any earnings less Google’s Commissions go.

You will then be prompted to download and install Google Voice and Video Chat on to your computer. You should also check that your computer meets the necessary requirements to run your Helpouts.

Before you can start with Google Helpouts you need to book a “New Provider Introductory Session” with the Helpouts Support Team, and have your Helpout approved.

Google Helpouts Signup 4

One last thing it is recommended that you record an introductory video (length up to a minute).

Once you are live any sessions booked by potential customers will show up in your Google Calendar. You decide when to make yourself available.

If any business out there wants to get a feel and understanding Browse Categories such as ‘Computers & Electronics’, ‘Cooking’ ‘Health’ and ‘Home & Garden’.

Aside from Businesses it seems to me that this could be an excellent vehicle for retirees, who may have some spare time on their hands.

As Google says “Happy Helpouts”.

Let me know when you have received an Invitation Code and any thoughts you have about Google Helpouts.

On 4 January 2014 I had my “New Provider Introductory Session” with Kevin at 11:45 AM.

Helpouts 2

All went well. Sound & Video was excellent for both of us. Part of the process is for Kevin (in this instance) to hear how you would interact with someone who has contacted you for a Helpout. He then approves his part of the Content process, which then goes in the queue before your Helpout goes live. If Google requires any changes they will contact you via email. Such a change may include a suggested better description of the service you are offering.

Mine is still currently pending.

s Google Helpout Pending

Helpouts List of Options to Interact

As Google Helpouts grows those Helpouts with the best ratings/reviews will go to the Top of the List for Searches. Clearly, visibility to prospective customers is going to be a challenge for those offering Helpouts.

The Introductory session was followed up by a short survey to complete.

For those who may be interested in offering a Google Helpout if you go to the Helpouts site and go to the Settings Star (next to ? near to the Top right) , Select Email, Complete the Form (and mention that Geejay from GJ’s Computer Services) suggested you request an Invitation Code, and Click Send. Let me know if you have any difficulties.

I Need a New Computer

In recent times GJ’s Computer Services has had a number of customers requiring a new computer. As these things go the first question we are asked once a new computer is required is should I buy a Mac, or a PC?

As a business offering technology support we are agnostic as to which platform best suits customers. Both with our input and advice together with customers seeking information from other sources, many are deciding upon, for the first time, purchasing a Mac (Laptop or Desktop).

Our view is whatever is likely to work best for the customer. If you are coming from a Windows (PC) background you need to be aware that the two systems work slightly differently, for example, the minimise, maximise and close window icons are at the top left of the open window on a Mac rather than on the right on a PC. These and other slight differences should take the majority of users little time to get used to.

At the end of the day many, if not most, home users are using the Computer to send and receive emails, Browse the Internet, Communicate via Skype and Write Documents.

It is important to note that if you are migrating from a Windows PC to a Mac that some applications may not even exist for the Apple Operating System. Others, taking for example Dragon Dictation, you will need to purchase the Mac version. Users can run Windows on a Mac, and if this is something you are considering, or require please contact us.

On average Macs cost more than Windows Computers. Many people like the fact that with the iMac the Computer and Monitor is all in one. It is somewhat surprising that many computer users are not aware that this form factor also exists with Windows computers.

GJ’s Computer Services can purchase Apple Hardware and Software on your behalf. Generally, we recommend upgrading the base model specifications that are offered, including faster processors and additional memory. We also recommend purchasing Apple Care (extended warranty) and registering for OnetoOne lessons (if you are new to Apple Computers).

For those whom are getting a new computer replacing the aged Windows XP, it is likely that you will have to learn new Windows skills as Microsoft’s latest operating system Windows 8/8.1 is vastly different to XP, with even the Desktop being different enough that some may struggle in navigating around. We are still able to source Windows 8 Downgrade to Windows 7 machines, or Custom Built Windows 7 computers. However, these are becoming rarer. If you are looking to buy a Windows machine retail only Windows 8 is available.

At the end of the day if any computer system is set up and installed properly and according to the users particular method taken into consideration as well as having a proper lesson(s) and basically ‘playing around’ anyone can be comfortable in using any system.