Category Archives: iTunes

Unusual Customer Requests

There are many things I like about working in IT and working with different types of customers.

IT is always interesting and challenging. It is ever-changing and sometimes difficult to keep up with the latest changes; in fact to be abreast of all that is happening in IT is nigh impossible, so rapid are these changes.

There are many requests received from clients that are standard requests. There are those that that are atypical as people have different ways they use particular technologies and they want something set up in a particular way

Then there are those requests that best come under the ‘unusual’ and ‘I have not had that request previously’.

As anyone who is a SmartPhone/Tablet user there are hundreds of thousands of apps available the customers download and use. Noone could possibly be an expert on each and every one of these apps, however setting up and using apps is generally pretty straightforward.

A dear female customer of GJ’s Computer Services asked me to update her iPhone to the latest iOs. No problem there. Backed up the data locally and to iCloud and updated the system.

Though this customer does not have many apps, some of those she has on her device had been originally downloaded through other family member members’ iTunes accounts. Again no problem. All apps were restored. However, one app in particular (iPeriod Period Tracker Free – https://itunes.apple.com/au/app/iperiod-period-tracker-free/id340757216?mt=8) had historical data entered into the account that seemingly had not been backed up.

iPeriod

The customer also could not remember what email address she had signed up with nor the associated password. We worked out which email address, and were able to reset the password, and log in. Most importantly there were backups from within the app that were able to be restored.

So customer happy (always a good thing) and Geejay (myself) had something (somewhat unusual) to blog about.