GJ's Computer Services can order and supply a wide range of equipment and software etc. Quotations are emailed to customers and pricing and any other applicable terms are subject to change, including availability prior to receipt of cleared funds up-front to GJ’s Computer Services Bank Account prior to any order. A Quotation Fee is applicable if items researched and quoted are not then purchased via GJ's Computer Services.
For many customers not having to physically visit a store as well as getting competitive pricing is an important time saver see Assisted-Shopping for more information.
Through our services it is our vision to make those whom are new to technology to feel comfortable with it, and for those whom are already proficient and knowledgeable to enhance and improve their skills.
Honesty, Trust, Punctuality and Efficiency are core Principles of our Business.
GJ's Computer Services carries both Public Liability and Professional Indemnity Insurances.
GJ's Computer Services uses Professional Services Automation [PSA] Software from AutoTask Corporation. AutoTask is used in a number of ways, including creation and monitoring of tasks and jobs for customers. Customers can access the AutoTask Client Access Portal to check on ticket progress, ticket history, as well as create their own tickets.
GJ's Computer Services currently uses QuickBooks.
GJ's Computer Services uses Software provided by Kayako Fusion for our Customer Knowledgebase and Online Chat.
LogMeIn Remote Access – This software is used by GJ’s Computer Services only with prior advice to customer for troubleshooting computer problems remotely, to train customers whilst they are online and/or to update Third Party Software or System Updates. A LogMeIn access requires Internet connectivity at the source computer. Remote troubleshooting is charged at the same hourly rate as onsite visits (a report of time can be requested), but generally allows for quicker resolution of issues when they arise. Any information disclosed to GJ’s Computer Services including passwords will be used solely for providing IT services to customer and will not be disclosed to any third parties.
LogMeIn sessions require an access code and/or username & password for remote access. All remote access sessions are encrypted.
Once set up Customers can also request being set up as a Remote User, so they too can access their computers remotely.
Further information about LogMeIn can be found at http://www.logmein.com.