Client Login \ Remote Support \ Online Chat
Computers make it easier to do a lot of things, but most of the things they make it easier to do don't need to be done. The great thing about a computer notebook is that no matter how much you stuff into it, it doesn't get bigger or heavier. Why is it drug addicts and computer afficionados are both called users? Home computers are being called upon to perform many new functions, including the consumption of homework formerly eaten by the dog. The question of whether a computer can think is no more interesting than the question of whether a submarine can swim. The question of whether a computer can think is no more interesting than the question of whether a submarine can swim. To err is human, but to really foul things up requires a computer. I do not fear computers. I fear the lack of them. Part of the inhumanity of the computer is that, once it is competently programmed and working smoothly, it is completely honest. Computers can figure out all kinds of problems, except the things in the world that just don't add up. Imagine if every Thursday your shoes exploded if you tied them the usual way. This happens to us all the time with computers, and nobody thinks of complaining. The most overlooked advantage to owning a computer is that if they foul up there's no law against wacking them around a little. One would think that if you're anonymous, you'd do anything you want, but groups have their own sense of community and what we can do. In all large corporations, there is a pervasive fear that someone, somewhere is having fun with a computer on company time. Networks help alleviate that fear. There is no reason for any individual to have a computer in his home. The most likely way for the world to be destroyed, most experts agree, is by accident. That's where we come in; we're computer professionals. We cause accidents. Computers are useless. They can only give you answers. The computer is a moron. If you put tomfoolery into a computer, nothing comes out of it but tomfoolery. But this tomfoolery, having passed through a very expensive machine, is somehow ennobled and no-one dares criticize it. Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning. To err is human--and to blame it on a computer is even more so. If the automobile had followed the same development cycle as the computer, a Rolls-Royce would today cost $100, get a million miles per gallon, and explode once a year, killing everyone inside. I think computer viruses should count as life. I think it says something about human nature that the only form of life we have created so far is purely destructive. We've created life in our own image.
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Terms & Conditions for Hardware, Software & Licensing Purchases

GJ's Computer Services can order and supply a wide range of equipment and software etc. Quotations are emailed to customers and pricing and any other applicable terms are subject to change, including availability prior to receipt of cleared funds up-front to GJ’s Computer Services Bank Account prior to any order. A Quotation Fee is applicable if items researched and quoted are not then purchased via GJ's Computer Services.

For many customers not having to physically visit a store as well as getting competitive pricing is an important time saver see Assisted-Shopping for more information.

Our Vision

Through our services it is our vision to make those whom are new to technology to feel comfortable with it, and for those whom are already proficient and knowledgeable to enhance and improve their skills.

Honesty, Trust, Punctuality and Efficiency are core Principles of our Business.

Insurances

GJ's Computer Services carries both Public Liability and Professional Indemnity Insurances.

Our Ticketing System - AutoTask

GJ's Computer Services uses Professional Services Automation [PSA] Software from AutoTask Corporation. AutoTask is used in a number of ways, including creation and monitoring of tasks and jobs for customers. Customers can access the AutoTask Client Access Portal to check on ticket progress, ticket history, as well as create their own tickets.

Our Accounting System

GJ's Computer Services currently uses QuickBooks.

Our Knowledgebase [KB] & Online Chat

GJ's Computer Services uses Software provided by Kayako Fusion for our Customer Knowledgebase and Online Chat.

Rates

  • Senior's Rate applies to non-working Seniors;
  • Rates are charged per hour, and are based on a minimum of 15 minutes;
  • Rates are the same for onsite and remote work;
  • Depending upon customer location Travel Charges may apply.

 

Remote Assistance

LogMeIn Remote Access – This software is used by GJ’s Computer Services only with prior advice to customer for troubleshooting computer problems remotely, to train customers whilst they are online and/or to update Third Party Software or System Updates. A LogMeIn access requires Internet connectivity at the source computer. Remote troubleshooting is charged at the same hourly rate as onsite visits (a report of time can be requested), but generally allows for quicker resolution of issues when they arise. Any information disclosed to GJ’s Computer Services including passwords will be used solely for providing IT services to customer and will not be disclosed to any third parties.

LogMeIn sessions require an access code and/or username & password for remote access. All remote access sessions are encrypted.

Once set up Customers can also request being set up as a Remote User, so they too can access their computers remotely.

Further information about LogMeIn can be found at http://www.logmein.com. 

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GJ’s Computer Services acknowledges that the first people of the area in which
our business operates are the Aboriginal people of the Eora/Dharawal language group